About LRA




LRA has 8 trainers and consultants, all with extensive experience in investigating serious incidents in both public and private caregiving organizations, including those serving persons with developmental disabilities and mental illness, and agencies with oversight responsibilities. In addition to their expertise as consultants in assisting organizations with incident management/risk management practices, our consultants offer an array of professional experiences -- as hearing officers and investigators, administrators and professionals in providing oversight and establishing incident management and investigative systems, management, and background in human resources and quality improvement.
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Lana Norwood, President of LRA, has a Masters of Science in Social Work with 37  years experience in program evaluation, the investigation of incidents, incident management and quality improvement. As a former associate and current president of LRA, Ms. Norwood has provided training and consultation to numerous state and private agencies in the area of conducting investigations, assessing the quality of investigative practices, developing incident management systems and the prevention of abuse and neglect.

Prior to LRA, Ms. Norwood worked for Texas Department of Mental Health and Mental Retardation as administrator of the client abuse and neglect reporting system for all state facilities, community mental health centers and private psychiatric hospitals. In this role, she developed, implemented and administered incident management policies and procedures; developed investigations training and training manuals on investigative techniques including sexual assault guidelines; developed the online system for reporting serious incidents; and assisted in the resolution of settlement agreements for two major class action suits. During her tenure with the Texas Department of Mental Health and Mental Retardation she also developed and implemented polices and procedures on client rights and state-wide guidelines for discharge and aftercare of geriatric patients moved from state facilities to community programs. Ms. Norwood has also worked and consulted with community mental health programs where she managed the offices for quality improvement, planning, evaluation, and resource and staff development. Her program evaluation experience includes conducting large county, state and nation-wide studies of programmatic and treatment issues, with responsibility for research design, development of data collection systems, data analysis and research reports. She most recently worked on a nation-wide collaborative public policy study of restraint related deaths.


Antone Aboud, Ph.D., former president of Labor Relations Alternatives, Inc. and now an associate with the firm as Director of Marketing and Product Development, has worked with clients in the areas of incident management and investigations since 1977 when he was the primary trainer delivering programs to what was then the New York State Department of Mental Hygiene. He has conducted hundreds of training programs since founding Labor Relations Alternatives, Inc. in 1984. He has effectively taught all levels of staff, from executive to direct care, and participants consistently describe him as an informative, approachable and entertaining instructor. He is also the author or co-author of the training programs and manuals offered through LRA.


Yarva Harrison, BS, has been an associate with LRA since May 1996. Prior to joining LRA as a full time trainer, she was employed by the Capital Area Legal Services Corporation in Louisiana where she managed the Adult Protective Services program for a seven parish catchment area and developed several curricula related to the elderly and protective services. Ms. Harrison also worked for the Department of Health and Hospitals in the Bureau of Client Rights and Protection, where she managed the Investigations Unit for the State of Louisiana which operated the mental retardation, mental health and alcohol/drug abuse facilities. In addition, she worked as a court compliance monitor as part of a class action lawsuit involving programs serving persons with mental retardation operated by the State of Louisiana.


Mary Stribling, BSW, has been an associate with LRA since 1998.Prior to joining LRA, Ms. Stribling was Coordinator of Mental Retardation Placements for the Texas Department of Mental Health and Mental Retardation where she consulted with state and community agencies in obtaining services for persons with mental retardation. She also worked at the Austin State School in a variety of capacities from aide to social worker. Her assignments included developing treatment plans and preparing social assessments; the placement of individuals in the community; training employees and individuals on rights, human sexuality, abuse and neglect prevention; and investigation of serious incidents.


Paul Davis, MS, JO, an associate with LRA since 1995, has over 20 years of experience in education and curriculum development, employee training, and organizational development. As a recognized expert on training and development in the workplace, he is an Adjunct Professor of Management at the New York University School of Professional and Continuing Studies and a training consultant at the New York City Technical College-City University of New York. He has a Masters of Science in Education from Wagner College and a Juris Doctor from Seton Hall University School of Law. Prior to LRA, Mr. Davis has also been employed in a variety of settings including the New York State Departments of Education and Labor in the areas of quality assurance and training as well as the New York State Division of Youth as regional training manager.


Matthew CookMS,  a recent addition to LRA, has been certified to teach our course for the State of New Jersey Division of Developmental Disabilities, where he has regularly trained investigators in state operated facilities since 2003. Matthew has worked in state operated facilities and community programs with experience in ensuring compliance with federal and state standards; providing residential supervision; and developing treatment plans, particularly in the area of behavioral programming. He has also worked in the private sector with adults with chronic mental illness, including dually diagnosed individuals, in program development and as a program counselor. In addition to his work with LRA, he continues to conduct investigations as well as provide supervision to residential programs and assessment of behavioral emergencies at New Lisbon Developmental Center. Matthew received a Bachelors of Arts degree from the College of New Jersey in 1997.


Vicki Clark-Bradley, MSSW,  has been an associate with LRA since 2001. She is a licensed Masters Degree social worker with a wealth of experience in a wide variety of roles within the mental health and mental retardation service delivery systems. In the position she held prior to joining LRA, she was the Director of Medicaid Utilization Review at the Texas Department of Mental Health and Mental Retardation. Ms. Clark-Bradley has had extensive supervisory experience, as well as work as a child protective services case worker with the Travis County Child Welfare Office, and client rights administrator with the Texas Department of Mental Health and Mental Retardation. In both of these roles she conducted investigations of issues related to individual rights and abuse.

Diane Faucher Moy, MSN, has significant senior leadership and management experience in the administration of health services in a variety of settings. She has extensive experience in the development and deployment of business approaches designed to retool healthcare organizations in providing required services in a rapidly evolving market. As chief executive officer at three large public psychiatric state hospitals, she has developed considerable expertise in organizational development and articulating an organizational vision and mission to customer groups, senior leadership teams and large workforces. As CEO, she successfully guided facilities through compliance with federal and state laws and under her administration achieved a JCAHO hospital survey grid score of 100 in 2001. Most recently, she developed and implemented a comprehensive quality improvement program for Medicaid and children's health insurance programs in the state of Texas.

Ms. Moy has also worked in a variety of nursing positions including clinical supervisor in community mental health services. For the Texas Department of Mental Health and Mental Retardation, she served in many capacities including administrator for licensing private psychiatric hospitals, director responsible for planning and directing performance improvement evaluations in community MHMR centers, system wide nursing director, and assistant commissioner where she managed large contracts for community MHMR centers and provided oversight of eight state psychiatric hospitals.  Ms. Moy is currently a professor at the University of Texas at Austin School of Nursing.