Incident Management

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Training Programs

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Creating Effective Incident Management - Policies and Processes

Any comprehensive incident management policy must prescribe measures for the collection, classification and use of incident data including specific procedures regarding the investigation of serious incidents. An agency's incident management system should not only address regulations and agency procedures regarding incidents of harm to the individuals it serves but should also include the development of practices and procedures that support an organizational culture where the key component of its mission is to protect individuals from harm in the provision of services. There is specific guidance that the agency can provide to staff to promote an organizational culture where every employee's primary concern is the care and safety of residents.

This course will provide opportunities for participants to systematically study the following issues that will assist in creating and implementing effective incident management policies and procedures.

I. Introduction of Program and Participants

  • Short lecture
  • Class
  • discussion

II. Incident Management as Evidence-based Management

  • Small group activity
  • Class discussion

III. What is an Incident?

  • Small group activity
  • Class discussion

IV. Defining Incidents

  • Small group activity
  • Class discussion

V. Reporting Incidents

  • Individual activity
  • Small group activity
  • Class discussion
  • Small group activity
  • Class discussion

VI. Classifying Incidents

  • Small group activity
  • Class discussion

VII. Using Incident Data

  • Small group activity
  • Class discussion

VIII. Evaluating Policy

  • Individual activity
  • Small group activity
  • Class discussion

IX. Implementing Policy

  • Small group activity
  • Class discussion
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Introduction to Incident Management

It is essential to the success of any incident management system that every staff member have an understanding of the incident management process and how each of them contribute to the effectiveness of this process in protecting the people they serve from harm. This one-day overview of the incident management function is designed to assist agency staff in understanding and embracing the concept of incident management: the collection, classification and use of incident data to protect people from harm. As part of the presentation, the program will be a vehicle to distribute information concerning the agency's incident management plan, including details concerning incident reporting systems and their use by staff.

  1. Introduction of Program and Participants
    • short presentation
    • class discussion
  2. Introduction to Incident Management Concepts and Systems
    • short presentation
    • small group discussion
    • class discussion
  3. Incident Reporting
    • small group discussion
    • class discussion
  4. Classification of Incidents
    • small group discussion
    • class discussion
  5. Serious Incident Investigations as a Classification Tool
    • short presentation
    • small group discussion
    • class discussion
  6. Reviewing and Using Incident Data
    • small group discussion
    • class discussion

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Protecting People from Harm

The objective of this intervention is to help direct care staff avoid serious incidents resulting in harm to those they serve. The participants address a series of questions about the prevention of serious incidents and provide advice to the executive staff on ways in which the organization can therefore best protect people from harm.

  1. Introduction of Program and Participants
  2. What are the primary causes of serious incidents?
    • small group discussion
    • class discussion
  3. What can direct care staff do to prevent such incidents from occurring?
    • short lecture
    • class discussion
  4. What assistance must executive staff provide to assist direct care staff in preventing serious incidents from occurring
    • small group discussion
    • class discussion
  5. Summary and Evaluation
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